Refund policy

At Saintly Roast Coffee, every bag is roasted fresh to order. Because coffee is a perishable product, we cannot accept returns or exchanges in most cases. Please read our policy below to understand how we handle issues if they arise.

When Returns/Refunds Are Not Accepted

• Unfortunately, we are not able to accept returns under any circumstances. 
• Customer Errors: If an incorrect item, grind type, or address is entered at checkout, we cannot offer a refund or replacement. Customers are responsible for ensuring order details are correct before submitting.
• Change of Mind: We do not accept returns or cancellations once an order is placed, as each order is roasted specifically for you.
• Shipping Issues & Theft: Saintly Roast Coffee is not responsible for delays, damage, loss, or theft once an order has been transferred to USPS or UPS. Customers may choose to file a claim with the carrier directly in these cases.

When We’ll Make It Right

• Our Error: If we send the wrong grind, roast, or product, we’ll immediately replace your order at no cost to you.
• Quality Issues: If you believe your coffee is defective or does not meet our quality standards, contact us within 3 days of delivery and we’ll review on a case-by-case basis.

How to Request Help

If you experience an issue you must contact us within 3 days of delivery, email us at Hello@SaintlyRoastCoffee.com with:

• Your order number
• A description of the problem
• Photos if applicable (e.g., incorrect item received)

We’ll review your case and endeavor to respond within 3 business days.

Final Note

We stand behind every bag of Saintly Roast Coffee. While we cannot accept general returns, we’re committed to ensuring your experience is positive and your coffee arrives fresh, delicious, and ready to enjoy.